Fondue Reward Program Privacy Policy

Last Updated: September 3rd, 2025

1. Our Commitment to User Privacy:


Stodge Inc. DBA Fondue (“Fondue”) administers Reward Programs on behalf of certain ecommerce merchants (“Merchants”) primarily for loyalty, award, and/or promotional purposes. This Fondue Reward Program Privacy Policy (“Privacy Policy”) describes how Fondue collects, uses, shares, and otherwise processes your personal information in relation to administering a Reward Program and related services, including selection and use of Rewards, and the Fondue plugins or applications on a Merchant website (collectively, the “Services”).


For purposes of this Privacy Policy, “personal information” means any information that can be used to identify you, directly or indirectly. Capitalized terms used but not defined in this Privacy Policy will have the meaning set forth in our Reward Program Terms available at https://www.getfondue.com/terms-of-service (“Reward Program Terms”). If you need to access this Privacy Policy in a different form due to a disability, please contact us by sending an email to privacy@getfondue.com.


2. Scope:


This Privacy Policy is strictly limited to the Services and does not limit or restrict any other privacy policy(ies) that may govern the relationship between you and us in other contexts. This Privacy Policy applies to information we collect about you when you access or use the Services we provide to a Merchant. Please read this Privacy Policy carefully. By continuing to use or access our Services, you are consenting to the practices described in this Privacy Policy.


When we provide the Services, we act as a service provider on behalf of, and at the direction of, the relevant Merchant. Our processing of personal information in connection with the Services is governed by the contracts that we have in place with Merchants.


Merchants’ respective privacy policies govern their collection and use of your personal information in connection with our Services. Any questions or requests relating to how a Merchant collects, uses, shares, and otherwise processes your personal information should be directed to the relevant Merchant.


3. Use of Your Personal Information:


We use your information for purposes requested by you or with your consent, and for a variety of business purposes on behalf of Merchants with whom we contract to provide the Services, including to:


  • Deliver, analyze, maintain, and support the Services;

  • Verify your identity, where applicable;

  • Improve, upgrade, and enhance the Services;

  • Debug and repair errors with our Services;

  • Develop new products and services;

  • Personalize your experiences with the Services, including providing you relevant offers;

  • Identify and prevent security risks;

  • Prevent fraudulent, deceptive, and malicious activity including harassment and identity theft;

  • Verify and maintain the safety, quality, and accuracy of the Services;

  • Answer requests for customer or technical support;

  • Measure interest and engagement in our Services;

  • Enforce our agreements and policies, and comply with our legal obligations;

  • Protect the legal rights, property, and safety of our Services and users;

  • Conduct audits related to interactions, transactions, and other compliance activities; and

  • Communicate with you about your Rewards, activities on our Services, and policy changes.


We may use your personal information to generate aggregated and/or de-identified information. Aggregated and/or de-identified information is not personal information and may be shared with any third party, including advertisers, promotional partners, and sponsors.


4. How We Collect Personal Information:


The categories of personal information we collect depend on how you interact with us, our Services, and the requirements of applicable law and our agreements with Merchants. We collect information that you provide to us, information we obtain automatically when you interact with our Services, and information from other sources as described below.


Information you provide directly to us or Merchants: We may collect the following personal information that you provide to us or a Merchant participating in a Reward Program.


  • Reward Selection. We may collect information when you select a Reward, including your name, email address, phone number, birthdate, address, and other information required to verify your identity and to issue a Reward.

  • Purchase and Transaction Information. We may collect personal information and details associated with your purchases at a Merchant, including the final purchase amount, and any returns or refunds. For clarity, we do not process payments via our Services, and we do not directly collect or store any payment card information related to your purchases with Merchants, but we may receive information associated with your payment card information (e.g., your billing details).

  • Your Communications with Us. We may collect personal information, such as email address, phone number, or mailing address, when you request information about our Services, request customer or technical support, or otherwise communicate with us.

  • Surveys. If you participate in a contest, sweepstakes, research study, or email survey associated with the Services, we will collect basic contact information and any other information you choose to provide in connection with these activities. 


Information collected automatically: We may collect personal information automatically when you use our Services, when you visit a Merchant website, or when you otherwise interact with the Services. For more information about how the Merchants process this information, please consult their privacy or cookie policies.


  • Transaction Data. Information about when, where and how a Reward is used for a transaction including, but not limited to, the devices and payment methods used.

  • Device Data. Information about your device, including hardware model, operating system, unique device identifiers, MAC address, mobile carrier and network data, internet service provider, as well as other data generated by a device's interaction with our Services.

  • User Data. Information about your use of a Merchant website or our Services including browser data, Internet Protocol ("IP") addresses, location information (including approximate location derived from IP address), pages that you visit before, during, and after visiting a Merchant website or using our Services, information about the links you click, the types of content you interact with, the frequency and duration of your activities, and other data describing user engagement.

  • Cookies. Small data files we may store on your computer or mobile device memory to help us manage your engagement with our Services, including gathering aggregated data about engagement, to personalize your experience, and to store your preferences.

  • Pixel Tags/Web Beacons. Small electronic images or code snippets we may use in our Services and emails to deliver cookies and measure user engagement; for example, to record that you have visited a particular web page, or whether you have opened an email.


Other Sources of Information:


  • Information Provided by the Merchant. Transaction history and related information such as name, address, email address, telephone number, the items purchased and the price, account balance, and other transaction-related information.

  • Merchant Websites. Merchants may install the Fondue plugin on their websites to offer a Reward Program to website visitors. We automatically collect information via the Fondue plugin about visitors to a Merchant website. The information that we collect automatically includes the following: domain name; IP address; device ID; web pages visitors view on the site; links visitors click on the site; location information; and the referring URL, or the webpage that led visitors to the site.

  • Third-Party Identity Verification Service Providers. Before issuing certain Rewards, to comply with applicable anti-money laundering and counter-terrorism financing laws, we check that you are using our Services legally and are eligible for those Rewards. To do this, we may collect data about you from companies that help us verify your identity, if applicable, prevent fraud, or assess risk.


5. We Share Personal Information Under Controlled Circumstances:


We may share your personal information if you consent to us doing so or in accordance with our agreements with Merchants, as well as in the following circumstances:


  • Service Providers. We may share your personal information with our third-party service providers who use that information to help us provide our Services in accordance with our Merchant agreements. This includes service providers that provide us with IT support, hosting, customer service, and related services.

  • Affiliates. We may share personal information with other companies and brands that we own or control. These companies will use your personal information in the same way as we can under this Privacy Policy and under our Merchant agreements.

  • Disclosures to Protect Us or Others. We may access, preserve, and disclose any information we store associated with you to external parties if we, in good faith, believe doing so is required or appropriate to: comply with law enforcement or national security requests and legal process, such as a court order or subpoena; protect your, our, or others’ rights, property, or safety; enforce our policies or contracts; collect amounts owed to us; or assist with an investigation or prosecution of suspected or actual illegal activity.

  • Payment Disputes. We may be required to share your data with a merchant if you open a payment dispute for a transaction with said merchant in connection with a Card (as defined in the Reward Program Terms).

  • Disclosure in the Event of Merger, Sale, or Other Asset Transfers. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, dissolution, receivership, purchase or sale of assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction, as permitted by law and/or contract.

  • Financial Services Providers. We may share personal information with financial institutions, processors, payment card associations and other entities that are involved in issuing Cards and the payment process. For information about how they process your personal information in connection with the Cards, please review the applicable Cardholder Agreement and their privacy notices on their websites.


6. Security:


We take reasonable measures, including administrative, technical and physical safeguards to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration and destruction. We maintain strict security standards and procedures with a view to preventing unauthorized access to your data by anyone, including our staff. We use leading technologies such as (but not limited to) data encryption, firewalls and server authentication to protect the security of your data.


7. Your Privacy Rights:


You may have certain rights to manage your personal information depending on where you live and depending on the privacy laws that may apply to the Merchants on whose behalf we are providing the Services, subject to certain exceptions. If you would like to exercise any of these rights, please review the relevant Merchant’s privacy policy, and contact the Merchant as described in that privacy policy. If you contact us regarding such a request, because we act as a service provider on behalf of Merchants, we will forward such request to the relevant Merchant to the extent we are able to identify them, and assist them to process your request in accordance with our agreement with that Merchant. We do not have control, however, over the Merchant’s decision on your request. 


8. Choices:


  • Personal Data. You can change or correct data about yourself by emailing us at support@getfondue.com. We may retain data about you for a period of time consistent with applicable law, and in accordance with the requirements of our Merchant agreements.

  • Cookies. You may stop or restrict the placement of cookies on your device or remove them by adjusting your preferences as your browser or device permits. However, if you adjust your preferences, our Services may not work properly.

  • Email and Text Messages. You can opt-out of email or text messages by following instructions in these messages. If you opt-out we may still send you messages regarding transactions and services related to our ongoing business relationship. We may also send you certain non-promotional communications regarding us and our Services, and you will not be able to opt out of those communications (e.g., communications regarding our Services or updates to our Reward Program Terms or this Privacy Policy).

  • Do Not Track. Some browsers support a “Do Not Track” feature, which is intended to be a signal to websites that you do not wish to be tracked across different websites you visit. Our Services do not currently change the way they operate based upon detection of a Do Not Track or similar signal. Please review the relevant Merchant’s privacy policy for information about the operation of that Merchant’s website.


9. Cookies and Tracking Technologies:


We use cookies or similar technologies to provide the Services on behalf of, and at the direction of, Merchants in accordance with our Merchant agreements, including to analyze trends, administer the Reward selection page and other aspects of our Services, and gather information about users, such as location information based on IP addresses. For more information about how Merchants use cookies or similar technologies, including on their respective websites, please review the Merchants’ respective privacy policies. You can control the use of cookies at the individual browser level. 


Cookies are small text files that are placed on your computer by websites and services that you visit or access. They are widely used to make websites and services work and function with greater efficiency, and to provide information about our users’ experience during use of, or interaction with, our Services. Some cookies last only for the duration of your web session and expire when you exit your browser; other cookies may last for longer than your web session, including after you exit your browser, for example by remembering you when you return to a website. The table below explains the cookies that we use and why.


  • Functional Cookie for Preferences and Settings: These cookies are used to record a user’s choice and settings that enable our Services to operate correctly or that maintain your preferences over time and may be stored on your device.

  • Analytics Cookie: To provide our products and improve your user experience with our Services, we use cookies and other identifiers to gather usage and performance data. For example, we use cookies to count the number of unique visitors to a web page or service and to develop other statistics about the operations of our Services. This may include cookies from us and from third-party providers. We use the information to compile reports and to help us improve our Services.


How to Control Cookies


Most web browsers automatically accept cookies but provide controls that allow you to block or delete them. Instructions for blocking or deleting cookies may be available in each browser's privacy or help documentation. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.


Certain features of our Services may depend on cookies. Please be aware that if you choose to block cookies, you may not be able to use those features, and preferences that are dependent on cookies may be lost. If you choose to delete cookies, settings and preferences controlled by those cookies, including advertising preferences, will be deleted and may need to be recreated.


10. Third-Party Analytics Services:


We and our third-party service providers may sometimes use technologies to engage in data analytics, auditing, measurement, research, reporting, and debugging on our Services and to measure interactions with our Services. 


11. Third-Party Data:


The Services contain hyperlinks to other websites or locations that we do not control and are operated and controlled by third parties (“Third-Party Websites”). Our Privacy Policy does not apply to these Third-Party Websites and we make no representations regarding the policies or business practices of any such Third-Party Websites.


12. Changes to this Privacy Policy:


We may amend this Privacy Policy from time to time in our sole discretion by posting a revised version and updating the “Effective Date” above. The revised version will be effective on the “Effective Date” listed. If there are any material changes to this Privacy Policy, we will notify you as required by applicable law. We may provide notice by any reasonable means, including by email, if you have provided one, or by updating this website. You understand and agree that you will be deemed to have accepted the updated Privacy Policy if you continue to use our Services after the new Privacy Policy takes effect.


13. Contact Details:


If you have questions or comments, feel free to email us at privacy@getfondue.com, or write to us at Stodge Inc. DBA Fondue, ATTN: Legal Department, 3370 North Hayden Road, Suite 123-251, Scottsdale AZ 85251.