Frequently Asked Questions

Feeling unsure? These might help!
What is CashBack?

Brands want to reward shoppers. CashBack is a simple way for brands to give you money for shopping with them.

How can I redeem my CashBack?

Check your email. After a qualifying purchase you will receive an email to redeem your CashBack. You just need to complete the CashBack redemption form, and then you can select your preferred CashBack redemption method. Depending on where you purchased you can redeem your CashBack as either a Visa prepaid card or a bonus gift card to the brand’s store.

Why is there a holding period to receive my CashBack?

We trust you, but to ensure that fraudsters don't take advantage of the CashBack system, there is often a holding period that corresponds to the return or refund period of the brand. Please see your brand's specific terms for information on if, and how long, the holding period is.

How long does it take to get my bonus gift card?

As soon as you confirm your selection, we will provide you with details about your bonus gift card. If the brand has a return period, you may have to wait up to 60 days to be able to use your gift card. Please see your brand's specific terms for information on if, and how long, the holding period is.

How do I use my bonus gift card?

Purchase anything from the brand’s site and enter your gift card number on the checkout page. Make sure to use the same email address when purchasing.

Where can I find my bonus gift card?

Once you select a bonus gift card, we will send you an email with details about your selection. If you can’t locate that email, please reach out to us at support@getfondue.com with your exact CashBack details and we’ll help locate your bonus gift card.

How long does it take to get my Visa prepaid card?

As soon as you confirm your selection, we will provide you with details about your Visa prepaid card. If the brand has a return period, you may have to wait up to 60 days to be able to use your Visa prepaid card. Please see your brand's specific terms for information on if, and how long, the holding period is.

Where can I use this Visa prepaid card?

Anywhere that accepts Visa, which is over 44 million merchants in more than 200 countries and territories.

Where can I find my Visa prepaid card?

Once you select a Visa prepaid card, we will send you an email with details about your selection and a secure link to the details of your card. If you can’t locate that email, please reach out support@getfondue.com with your exact CashBack details and we’ll help locate your Visa prepaid card.

Where can I check my balance and statement on my Visa prepaid card?

Once you select a Visa prepaid card, we will send you an email with a secure link to the details of your card. For statement details, please email us at support@getfondue.com with the last four digits of your Visa prepaid card.

When I tried to use my Visa prepaid card, it was declined. What can I do?

This card is like any other Visa debit card and may be refused due to several reasons. Check that your card still has a sufficient balance. Also double check that you added the correct card number, name, and address. If you are still experiencing issues, please email us with all the details of your charge at card@getfondue.com and we will be happy to help!

I have a different CashBack question

Email us at support@getfondue and we’ll be happy to assist!

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Just want help getting set up? We do that too! Book a time or drop us a line at brands@getfondue.com to get your personalized onboarding scheduled.